Market Executive Summary

The global market for Voice of the Customer (VoC) Tools was estimated to be worth US$ 1376 million in 2024 and is forecast to a readjusted size of US$ 2045 million by 2031 with a CAGR of 5.9% during the forecast period 2025-2031.

Voice of the Customer (VoC) tools are applications, programs, or processes that gather opinions, views, and feedback from a customer base. The data gathered directly or indirectly from customers help companies make more informed decisions by better understanding the end buyer or user.

North American market for Voice of the Customer (VoC) Tools was valued at $ million in 2024 and will reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

Asia-Pacific market for Voice of the Customer (VoC) Tools was valued at $ million in 2024 and will reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

Europe market for Voice of the Customer (VoC) Tools was valued at $ million in 2024 and will reach $ million by 2031, at a CAGR of % during the forecast period of 2025 through 2031.

The global key companies of Voice of the Customer (VoC) Tools include Qualaroo, Feedier, Zonka Feedback, InMoment, Clarabridge, Qualtrics, Feedbackify, Verint Foresee, Opinionlab, Usabilla, etc. In 2024, the global five largest players hold a share approximately % in terms of revenue.

This report aims to provide a comprehensive presentation of the global market for Voice of the Customer (VoC) Tools, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Voice of the Customer (VoC) Tools by region & country, by Type, and by Application.

The Voice of the Customer (VoC) Tools market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Voice of the Customer (VoC) Tools.

Global Voice of the Customer (VoC) Tools Companies Covered

Qualaroo, Feedier, Zonka Feedback, InMoment, Clarabridge, Qualtrics, Feedbackify, Verint Foresee, Opinionlab, Usabilla, Wootric

Global Voice of the Customer (VoC) Tools Market, by Region

North America (U.S., Canada, Mexico)

Europe (Germany, France, UK, Italy, etc.)

Asia Pacific (China, Japan, South Korea, Southeast Asia, India, etc.)

South America (Brazil, etc.)

Middle East and Africa (Turkey, GCC Countries, Africa, etc.)

Global Voice of the Customer (VoC) Tools Market, Segment by Type

Cloud-Based

On-Premise

Global Voice of the Customer (VoC) Tools Market, Segment by Application

Retailers

One-stop Shop

E-commerce

Others

Chapter Outline

Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 2: Detailed analysis of Voice of the Customer (VoC) Tools company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.

Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 5: Revenue of Voice of the Customer (VoC) Tools in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.

Chapter 6: Revenue of Voice of the Customer (VoC) Tools in country level. It provides sigmate data by Type, and by Application for each country/region.

Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.

Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.

Chapter 9: Conclusion.

Related Reports:

Global Voice Assistant Application Market Size study, by Component (Solutions, Services), by Deployment Mode (On-premises, Cloud), by Organization Size (Small and Medium-sized Enterprises, Large Enterprises), by Channel Integration (Websites, Mobile Applications, Contact Centers, Smart Speakers, Social Media), by Application Area (Smart Retail and eCommerce, Smart Banking, Connected Healthcare, Smart Transportation, Smart Manufacturing, Smart Learning, Others), and Regional Forecast

Global and Regional Voice And Speech Recognition Software Industry Status and Prospects Professional Market Research Report